CONTACT
Get in touch
We're a small team and we answer our own email. No ticket numbers, no scripts, no bots.
Whether you're deciding between two sconces, chasing a delivery, or outfitting an entire home — write to us.
[support@elarahaus.co] We reply within 24 hours, Monday through Friday.
What to include
If it's about an existing order, send your order number — it's in your confirmation email and it gets you an answer twice as fast.
What we can help with
Before you buy — sizing, scale, finish, bulb compatibility, whether a piece suits your space. Send a photo of the room if you like. We'll give you an honest opinion, even when the honest opinion is not this one.
After you buy — order changes, tracking, delivery timelines, returns, damages.
Trade & projects — outfitting a full home, a build, or a client space? Tell us what you're working on.
Every message is read by a person. We'll get back to you.
Get in touch
We're a small team and we answer our own email. No ticket numbers, no scripts, no bots.
Whether you're deciding between two sconces, chasing a delivery, or outfitting an entire home — write to us.
[support@elarahaus.co] We reply within 24 hours, Monday through Friday.
What to include
If it's about an existing order, send your order number — it's in your confirmation email and it gets you an answer twice as fast.
What we can help with
Before you buy — sizing, scale, finish, bulb compatibility, whether a piece suits your space. Send a photo of the room if you like. We'll give you an honest opinion, even when the honest opinion is not this one.
After you buy — order changes, tracking, delivery timelines, returns, damages.
Trade & projects — outfitting a full home, a build, or a client space? Tell us what you're working on.
Every message is read by a person. We'll get back to you.
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